Frequently Asked Questions

We develop a wide range of websites including business websites (small to medium-sized enterprises), e-commerce stores (online shops), portfolio websites, landing pages, non-profit websites and more! If you have a specific need, just ask.

Our typical process involves: 1. Discovery & Planning: Understanding your goals, target audience and requirements. 2. Design: Creating wireframes and visual mockups of your website. 3. Development: Building the functional website based on the approved design. 4. Testing: Thoroughly testing the website for functionality, responsiveness and performance. 5. Launch: Deploying your website to our or your chosen hosting environment. 6. Support & Maintenance (via our Website Maintenance and Monitoring service): Providing ongoing support and updates as needed.

The timeline varies greatly depending on the complexity of the project. A simple business website might take a few weeks while a complex e-commerce store could take several months. We'll provide you with a realistic timeline during the initial consultation.

Website development costs are also project-specific. Factors like the number of pages, features, design complexity and integrations influence the price. We offer tailored quotes based on your individual needs. Please contact us for a more accurate estimate.

Absolutely! All the websites we develop are fully responsive meaning they will adapt seamlessly to different screen sizes (desktops, tablets, and smartphones).

We can provide guidance on content strategy and best practices. While we often work with client-provided content we can also connect you with professional copywriters if needed.

Yes, we offer optional website maintenance and support packages to ensure your website stays up-to-date, secure and performs optimally. This can include updates, security monitoring and technical assistance.

Yes, once the project is fully paid for you will own the website and its assets.

We work with a variety of platforms and technologies depending on the project requirements including but not limited to Content Management Systems (CMS) such as WordPress and Joomla, E-commerce platforms such as WooCommerce and Shopify, front-end technologies HTML, CSS, JavaScript and various frameworks.

Choosing a hosting provider with servers located in New Zealand offers several benefits including faster loading speeds for local visitors, improved SEO for local search, lower latency, better support during local business hours and data sovereignty which may be important for certain privacy and compliance requirements.

Yes, we offer reliable and fast website hosting solutions based in New Zealand specifically optimised for performance and security.

Yes, we can assist you with the migration of your non-proprietary (such as WordPress or Joomla) website from your current hosting provider to our New Zealand-based servers. We aim to make this process as smooth and hassle-free as possible.

Security is a top priority. In addition to our Maintenance and Monitoring service for your website, our hosting infrastructure includes various security measures such as firewalls, malware scanning and regular server security updates to protect your website.

Yes, we typically offer SSL certificates (HTTPS) to ensure secure communication between your website and its visitors.

We provide technical support for our hosting clients via email or phone during New Zealand business hours.

Yes, you can host non-proprietary websites developed by other providers on our New Zealand-based hosting.

The best first step is to contact us. We'll schedule a consultation to discuss your project in detail and answer any further questions you may have.

We'll guide you through the necessary information during the setup process which typically includes your domain name and the type of hosting plan you require.

Post Office Protocol (POP) and Internet Message Access Protocol (IMAP) is used when receiving email on your device. Simple Mail Transfer Protocol (SMTP) is used to send email from your device.

For secure connections, our typical mail server settings are: Incoming Mail (IMAP): mail.isystems.co.nz, Port 993, SSL/TLS encryption. Outgoing Mail (SMTP): mail.isystems.co.nz, Port 465, SSL/TLS encryption with authentication required. Alternatively you may be able to use Ports 143 (IMAP, STARTTLS) and 587 (SMTP, STARTTLS). We recommend the secure SSL/TLS options.

You can usually access your mailbox online via our webmail application https://roundcube.isystems.co.nz and entering your username and password to log in.

There are a few common reasons for issues with large attachments. File Size Limits: our email server and many recipient email providers have limits on the maximum file size allowed for attachments. Please consider compressing your files (e.g., using ZIP) or using a file-sharing service and sending a link instead. Internet Connection: A slow or unstable internet connection can interrupt the upload process. Try again with a more stable connection. Email Client Issues: sometimes the email client itself might have limitations or be experiencing a temporary problem. Try restarting your email client or using webmail.

Here are some essential tips. Be cautious of suspicious emails, don't open emails from unknown senders or click on links or download attachments in emails that seem suspicious or unexpected. Keep your devices and software updated, ensure your operating system, web browser and email client are up-to-date with the latest security patches. Be wary of phishing attempts, phishing emails try to trick you into revealing personal information. Never provide sensitive data in response to unsolicited emails. Utilise spam filters, our servers have built-in spam filters but you can also mark emails as spam in your email client to help improve filtering accuracy. Consider using antivirus software, install and regularly update a reputable antivirus program on your computer and mobile devices.

A domain name is your website's unique address on the internet. It's what people type into their web browser to find your site (e.g., yourbusiness.co.nz). Think of it as your online street address.  

A domain name is essential for having a professional online presence. It allows people to easily find and remember your website. It also enables you to have professional email addresses (e.g., This email address is being protected from spambots. You need JavaScript enabled to view it.) and strengthens your brand identity.

Consider the following when choosing a domain name. Relevance, ideally, it should be related to your business name, services or industry. Memorability, keep it short, easy to spell and pronounce. Availability, check if the domain name is available for registration. Extension, choose an appropriate domain extension (TLD) like .co.nz for a New Zealand focus, .com for a global audience or other relevant extensions. Avoid hyphens and numbers (if possible), they can be harder to remember and communicate. Consider keywords if relevant to your business including keywords can help with SEO.

A top-level domain (TLD) is the last part of a domain name (e.g. .nz, .co.nz, .com, .org, .net). Different TLDs have different purposes and geographical associations. For businesses in New Zealand, .co.nz or simply .nz is a popular choice.

Domain name registration is the process of reserving a specific domain name for a specific period. You pay a fee for the exclusive right to use that domain name for the registration period usually per year.

Domain name renewal is the process of extending your registration period before it expires. If you don't renew, your domain name may become available for others to register.

Yes, you can usually transfer your domain name from another registrar to us. This process typically involves providing us an authorisation code (known as an AUTH or UDAI code) from your current registrar for us to initiate the transfer on your behalf. We can guide you through this process.

You don't technically "own" the domain name outright but you have the exclusive right to use it for the duration of your registration period, as long as you comply with our registrar's terms and conditions and keep your registration current.

If the domain name you want is already registered, you have a few options. Check for alternative extensions, the .co.nz might be taken but the shorter .nz or another relevant extension might be available. Consider variations, try adding keywords, using abbreviations or slightly altering the name. Attempt to purchase it from the current owner, you can try to contact the registrant through the WHOIS database (if their information is public).

Yes, we can offer guidance and suggestions based on your business name, industry and target audience. We can also help you check the availability of different options.