FAQ
Email Support
What are the iSystems mail server settings?
Our server settings are very simple.
Server Type: POP3
Incoming Server Name: your domain name e.g. yourdomainname.co.nz
Outgoing Server Name: because
What is POP and SMTP?
Post Office Protocol (POP) is used when receiving email on your computer. Simple Mail Transfer Protocol (SMTP) is used to send email from your computer.
Can I check my email when I am not at my own computer?
Yes. This is done using our webmail service providing you have an email mailbox hosted by iSystems. To access this service from any web browser go to www.
I can not view or open email when using webmail?
Quite often this is due to having an email client such as Outlook Express or Mozilla Thunderbird running on your computer at the same time. As default your email client will remove any email from the server once it has downloaded to your computer (Send and Receive).
Why do I get an error message when trying to attach large files in webmail?
This error is due to limitations of many webmail systems. If you have large files to email, please use an email client such as Outlook Express or Mozilla Thunderbird.
Email Viruses
Viruses come in many shapes and forms and caution needs to be exercised when dealing with them.
- Use an anti-virus application and keep it up to date
- Be suspicious of attachments sent to you from people you don't know
- Do not open an attachment unless you know why it was sent to you
- Scan attachments with your anti-virus application before opening
Do I need a virus scanner installed on my computer?
Yes, most definately! An anti-virus scanner helps prevent viruses getting in to your computer potentially deleting important documents and leaving you costly technician repair bills.
I don't have an anti-virus application installed, can you recommend one?
There are many good anti-virus applications available on the market. The two major commercial scanners are McAfee Anti-Virus and Norton Anti-Virus. There are also free anti-virus applications available to download for personal use only such as AVG Anti-Virus.
